Chapter 594： This is He Cai

  Chapter 594 This is He Cai

Peak season is no joke.

The business in the store is getting more and more prosperous.

There are many customers who enter the store to eat, and various emergencies occur frequently.

Since the store has adjusted the management of personnel positions, Gao Wenjing has two more team leaders under her command. In the name of the foreman, she has actually begun to take on the duties of the front office manager little by little.

The higher the position, the greater the authority, and the heavier the burden of responsibility.

There are complaints from customers in the dining area of ​​the front lobby, saying that the waiters have a bad attitude.

After hearing the news, Gao Wenjing hurried over from the third floor.

Understand the whole story clearly. It turned out that the waiter accidentally spilled the drink bottle on the table while serving the food. The customer refused to let go and insulted the waiter mercilessly.

The look of beating his chest and feet, as if what the waiter spilled was not a bottle of drink, but directly overturned the entire table.

Hearing that the foreman had come, the customer immediately became even more angry, yelling in front of Gao Wenjing, criticizing and belittling the waiter who accidentally made a mistake.

Gao Wenjing had a decent smile on her face. No matter how angry the customer was or how harsh her words were, she would gently persuade her, and while the customer had finished speaking and was waiting for a reply, she skillfully stretched out her hand to support the customer. Let the customer sit on the seat, while I stand obediently by the side, bending slightly.

This allows the other party to lower their center of gravity and avoid standing and communicating with the other party.

According to psychological research, people's emotional level is directly proportional to the height of the body's center of gravity. The higher the center of gravity, the easier it is to be emotionally high. Therefore, the first thing is to let the other party sit down and wait for the other party to calm down before communicating.

Things have proved that the service experience accumulated over the years is not in vain.

After the customer sat down, his heart was obviously much calmer.

Gao Wenjing began to comfort the other party softly, and listened carefully to the other party's talk, paying attention to giving feedback.

After the customer's mood stabilized a little, he took the waiter to apologize. After compensating for the spilled drink, he also gave two extra vouchers.

Anyway, the customer was appeased.

This side was finally able to escape, Gao Wenjing took the waiter who caused trouble to hide in an empty corner.

Said that Potian is his own person after all, seeing the waiter's eye circles reddened by the customer's scolding, and a pitiful look of being wronged, on the contrary, he couldn't bear it.

"Okay, pay more attention next time, don't be fussy when you work, today's incident is regarded as a warning, I will not report it for the time being, you can do it yourself."

The phone vibrated, Gao Wenjing looked down, it was the accountant Xin Li.

"Sister Xin."

The waiter stood by, saw Gao Wenjing answering the phone, and hurriedly asked, "Sister Gao, should I go to work first?"

Gao Wenjing mouthed back to her: Go ahead, do it well.

On the phone, Xin Li's voice sounded sympathetic:

"Wen Jing, the boss knows about Room 104. He went directly to the back kitchen just now. He looked very angry. Be careful."

When Gao Wenjing arrived at Room 104, Dong Juntian had already personally accompanied Lu Tianyi and the others out.

In addition to Dong Juntian, Yao Shi was also present.

A group of people walked out of the box talking and laughing, and ran directly to the side door of the hotel.

Out of the side door is the exclusive parking space for VIPs, which can avoid the flow of passengers at the main entrance.

Dong Juntian asked several distinguished guests about the situation of dining in the store with a warm and concerned attitude.

"It's delicious, it's the taste of my hometown in my memory."

"When I didn't go abroad, I was a regular customer of your store. It's been more than 20 years now, and I have been thinking about it for too long."

"Today, this is considered to be my wish. I will come over for dinner when I have the opportunity in the future. When the time comes, I will bring all my family members over to taste the specialties of my hometown."

Wang Peng echoed with a smile, and the others even complimented politely.

Dong Juntian's heart fell to the ground. It seems that the crab game cooked by Fu Yuxin just happened to meet the customer's appetite.

This is satisfying to eat.

Wait for the group of people to be sent away smoothly.

Dong Juntian breathed a sigh of relief.

He looked at the leaving convoy, and couldn't help whispering to Yao Shi: "This...Xiao Fu is really amazing!"

Yao Shi nodded, recalling Fu Yu's usual cooking and arranging skills, he couldn't help saying: "He is very talented."

Dong Juntian was taken aback, and couldn't help but look at Yao Shi more.

It is not easy to get Yao Shi's affirmation.

It seems that Fu Yu is indeed a talent in this area.

Talent is something you have to accept.

Moreover, even if Yao Shi didn't say anything, Dong Juntian still knew it.

After all, Fu Yu's performance has been very outstanding recently.

Dong Juntian thought of something, and hummed: "Boss Lu just now said that he is very satisfied with the dishes made by the back kitchen. This is the crab that Xiaofu made for him. Apart from the method, is there any other method? You, Lao Zhao, and Lao Gu seem to have no one who knows it? Who did he learn from?"

As soon as this question came up, the smile on Yao Shi's face immediately became a little uneasy.

Who did you learn from?

In the back kitchen, there is really no one who knows how to make other versions of Sai Crab.

If he could, Fu Yu wouldn't be able to take the lead before.

But the problem is, there is no way to answer this question!

If you are joking, you can make a nonsense, knowing it by birth?

Now is not the time to joke around!

Dong Juntian is obviously very interested in this matter.

After thinking for a while, Yao Shi said cautiously: "He had attended a culinary training class to prepare for the elementary school exam."

Dong Juntian frowned slightly, with a complicated expression on his face: "I remember when the chef took the primary exam, the preparation time for the exam was less than a month, right?"

Yao Shi felt helpless.

There is no need to deliberately conceal the fact that Fu Yu learned cooking from Liu Yunong.

It's just because Fu Yu often arrives late and leaves early when it comes to his usual work, so he didn't report it specifically.

Since it has been concealed, let's simply hide it to the end.

However, regarding the cooking method of Sai Crab, it cannot be said that Fu Yu has learned it before. After all, the principal of the chef school has a good relationship with Dong Juntian and they often deal with each other.

In case one day I have a whim and mention this matter casually, this lie will definitely not be rounded off.

Yao Shi made serious nonsense: "In less than a month, he signed up for training, a written test for chefs, and a teacher to teach the practical exercises."

Dong Juntian suddenly asked curiously: "Are all the practical teachers in the training class so skilled now?"

Yao Shi nodded: "Ordinary training institutions will hire well-known chefs as lecturers."

Then no wonder.

But this also shows that Fu Yu is indeed very talented in cooking.

It’s just the cooking techniques learned in the training class, and I just use it in my daily work.

It seems that apart from talent, Fu Yu is also very lucky!

Business people are more or less superstitious.

In Dong Juntian's view, this is He Cai!

Fu Yu is really good!

(end of this chapter)