V2.Chapter 141

"Yes, there is a problem with your milk powder!"

I don't know why, I always feel that the salesgirl selling milk powder has bright eyes and an excited face.

Is it an illusion?

The woman held a swaddling clothes, revealing the baby's chin. While she was talking, the child just cried, which attracted the attention of mall customers.

The woman took the opportunity to shout: "your Asian milk powder is poisonous, black hearted capitalist. It's a thunderbolt to make this kind of money. My child is only half a year old. There's something wrong with drinking your milk powder!"

What's wrong with the milk powder in the mall?

No, the saleswoman was calm. President Xia said that there are differences between the customers who really protect their rights and the ones who make trouble. There are not many food commodities sold in Asia, and milk powder is very important... If you want to make trouble, of course, you will choose the commodities that people care about most.

What does Xia always say? Don't get excited. Calm down and think about it.

Yes, Mr. Xia said that home appliances are most likely to be troublesome because of quality problems. If milk powder is used, it will certainly say that it is bad and toxic!

Now adults who are willing to drink milk powder are mothers. They will buy milk powder for their children only if they really don't have breast milk.

Or if you have old and weak diseases at home, you should supplement nutrition!

If you buy milk powder, you have to have a well-off family economic conditions. If you are poor and have children, you have no milk, you can rub milk and drink, and you can cook rice soup with millet to feed your children... If you are poor and want to buy milk powder in the mall, you will be a family that loves your children.

Milk powder drinks the child out of order. Will you hold the child to the mall first?

no

Will take the child to the hospital first!

The customers gathered round.

The saleswoman told herself that she should not panic. She should grasp the key points and difficulties that President Xia talked about at the meeting and deal with them according to the procedures - the confidence of the saleswoman comes from Asia itself. President Xia said that Asia's goods can be preferential, but the quality must not be reduced. If the quality of the goods goes wrong, the people in the procurement department will lose their jobs collectively, because there is something wrong with the food, Send the purchasing department to prison!

With such a general manager, the salesgirl will naturally have a lot of confidence.

Huang Guoqiang has trotted all the way.

Unexpectedly, there was no problem with household appliances. It was milk powder.

But he didn't take credit. The saleswoman at the counter was trained and knew more about milk powder.

The woman holding the child howled, cried that her child was poor, and said that she was poor. Her family was poor and had no milk after giving birth to the child. The money to buy milk powder for the child was borrowed. How do you know that there was a problem eating the child!

"If a child has three advantages and two disadvantages, I won't live. Whose child is worthless. Now the state only allows one..."

It was really tearful. Those who heard it were sad, and those who heard it shed tears. All the customers who said it looked angry.

Who doesn't pay attention to children?

Maybe the children in the family are older, but sooner or later there will be grandchildren. Life has been better in recent years. Children without breast milk can only drink milk powder.

There is a problem with milk powder in such a large shopping mall!

Those guys really dare not buy it. No, Asia must give an explanation.

Customers are full of gossip. They are all acting for a woman and trying to coax her children. The salesgirl can't get in touch for a moment.

The woman loosened the baby's swaddling clothes and revealed the baby's small face.

"Oh, this face!"

Another female customer exclaimed.

The baby's white and tender face is covered with small red spots, which is frightening to look at.

Not only the face, but also the exposed neck and wrist are covered with red spots.

"There's really something wrong with the milk powder in Asia. Look at this child. It's scary!"

WOW! WOW! WOW!

With such a loud shout, many customers were surrounded, and the number of people increased in an instant.

Even the customers on other floors are running here. Several customers shouted "the milk powder sold in Asia has eaten bad children". The salesgirl who shouted was a little flustered - no, don't panic. President Xia said that whoever had a problem at the counter, who should solve it first. The supervisor who receives the news will come soon. Other things are handled by special personnel. What she wants to deal with is her own counter!

Before, the woman covered the child tightly with her swaddling clothes. The saleswoman was not sure. As soon as the swaddling clothes were released, the saleswoman's heart was settled.

This is the training content ha!

She panicked.

The salesgirl came out of the counter and squeezed into the excited customers with worry on her face:

"Don't panic, elder sister. You said there was something wrong with the milk powder in Asia. Did the child have a rash after drinking the milk powder? When every customer buys milk powder, we will explain the precautions. If children who have not drunk milk powder before, it is best to make a low-dose brew. Because of our Chinese constitution, a small number of children may have allergic reactions... Sorry, it's too late now. If children are allergic to milk powder, they should be sent to the hospital first. Have you ever been to the hospital? "

What to do in case of emergency?

Shirking responsibility is the stupidest.

This may be a real customer, or it may be hired by a rival to make trouble.

Real customers will be angry when they hear that the mall shirks its responsibility, and they will be more and more reluctant.

Fake customers will seize the opportunity to incite the emotions of the onlookers and turn a small matter into a major event that can not end!

President Xia said that those engaged in the service industry will admit their mistakes when they encounter customer dissatisfaction, even if it is not the fault of the mall. The customer is God. If God says you are wrong, you are wrong!

A "sorry" is not worth a few money, but it can avoid intensifying contradictions.

Apologize first and then explain the problem clearly, not only to the parties, but also to the spectators.

The salesgirl's voice was clear and clear. There was deep worry in her voice, but there was no panic. She had such a good attitude and spoke very well. The customers who were still excited just now also calmed down a little.

"Yes, take the child to the hospital!"

"Look at this rash on your face. Milk powder has poisoned people. How can you say it's allergy?"

The woman holding the child grabbed the salesgirl, "why haven't I been to the hospital? The hospital said that if you drink milk powder, your mall should be responsible!"

Huang Guoqiang looked at it for a long time, but the child didn't cry. Is this really professional to make trouble?

Oh, it's time for him to play!

Huang Guoqiang turned out several pamphlets from the milk powder counter and distributed them to the busy customers. The salesgirl was gripped by the woman's arm and frowned with pain. Wen Sheng explained to the people around her:

"The notes for milk powder brewing are written here, which are summarized by Asia itself. Because of physical reasons, some children will be allergic to milk powder. The specific reactions are different. Rash, diarrhea and vomiting are all manifestations of allergy. Asia sells milk powder with quality assurance certificate. If there is a problem, we will be absolutely responsible! Now please step back. You're too close, the air is not circulating, and it's not good for children. "

The woman holding the child cried:

"What are you? If you say you're responsible, you'll be responsible. If something happens to my daughter, I'll fight with you! These are kind people who want to help me get justice. You're going to cheat them away -- "

Dada dada.

Song minglan came over in high heels.

"Please make way."

Those who rush forward and back are big people. Subconsciously, they let go.

Xia Xiaolan came out more and more. She looked around for a week and then fell on the woman holding the child:

"I'm the general manager of Asia. The promises made by the salesmen in our shopping mall represent my opinion. Elder sister, you can slowly discuss how you want the mall to be responsible. Our salesperson is right. Everyone loves their children. It's the first thing to send their children to the hospital. Are you right? "