Quality control is not a simple matter. To do it well requires a complete set of management concepts and concerted efforts from top to bottom.
From the above sentence, we can see that quality control does not just refer to a group of "imperial envoys" patrolling every day and every night. It exists in the daily work of every employee and is present all the time.
The quality control system of each hospital is different. Here is an example of the major affiliated hospitals of the Chinese Association for Science and Technology mentioned in our article. They have a certain number of employees and a certain number of departments. In the basic framework, they are divided into more levels, that is, hospitals and departments. The two-level and three-tier quality control system facilitates management.
The first level of quality control is the lowest level and the most basic level. It is distributed in the departments of the hospital's infrastructure units and is called the department quality control team.
The members of the quality control team are all department leaders. It is conceivable that what they do is more inclined to formulate rules and regulations, inspect and review the professional behavior of department employees to ensure and control medical quality.
The above-mentioned executor is no longer the leader, and leaders generally do not do anything. For this reason, the position of quality control officer must be set up in the department.
For example, this year, the Department of Cardiac Surgery has appointed Dr. Xie Wanying, Dr. Pan Shihua, and Dr. Duan Sanbao as general resident training positions. They have also been designated as internal quality controllers by the Department of Cardiac Surgery. This is a strategy that kills two birds with one stone.
There is nothing we can do, there are not many people in the department, and we would like to divide one person into several people for daily work.
The second level of quality control can be called a quality control team organized by each functional department within the hospital. For example, the Medical Department, Nursing Department, and Hospital Infectious Disease Department, under the organization and command of the Quality Control Office, will dispatch such special teams at intervals to conduct special inspections of the entire hospital. The third level of quality control is the top level of the hospital. The hospital leaders take the lead in this matter and regulate the whole hospital. They do similar work to the department quality control team, and the executors are the people below. The strategy of killing two birds with one stone in the same department is to use one person to do the work of several people. It is a common method to let the young chief resident doctor serve as the hospital's quality control officer at the same time.
It can be seen from the three levels of quality control subjects that it is either the behavior under the leadership of the hospital leader or the behavior under the leadership of the department. For this reason, it is called the two levels of hospital and department.
Dr. Xie Wanying and others, now, on the one hand, they have to carry out the accusation work under the leadership of the department, and on the other hand, they have to carry out the accusation work under the leadership of the hospital. Is there a conflict? No conflict at all.
The nature of their work basically belongs to the concept of "liaison officers", reporting problems that occur below to the office, such as the work reports they make in Dean Wu's office. Medical quality problems detected within the department are reported to the department leaders, and problems detected in all departments within the hospital are reported to the hospital leaders. The specific system formulation and implementation details of each hospital are different. For example, some hospitals have quality control and other departments at the same level, while the National Association has placed the quality control department under the medical department and is led by Section Chief Yang, so the general situation Dr. Xie Wanying and the others are reporting their work to Section Chief Yang.
What worries leaders most about the work of quality controllers is that they serve as both referees and athletes. For this reason, the work of quality controllers must also be supervised. This is the responsibility of the quality control leader.
In other words, whether the quality controllers are doing a good job or not is also one of the important assessment matters for Dr. Xie Wanying to determine whether their work is qualified and excellent.
To be a good doctor, you must also be a quality controller within a specified period of time, rather than simply being responsible for treating patients.
Doctors working in hospitals, especially young doctors, have so many tasks that laymen can hardly imagine.
Are these jobs important for young doctors? According to Dr. Xie Wanying, it is very important. Doing such a job not only supervises others, but also supervises your own work.
The mistakes made by others remind her all the time not to make them herself.
After all, the purpose of patients and their families coming to the hospital for medical treatment is to cure their illnesses, and it is more important than anything else for medical staff not to make mistakes during this period, right?
It is difficult for people to achieve it by themselves. No one is perfect. Sometimes people make mistakes that cannot be seen by others but cannot be seen by themselves.
After understanding the above system, it will be easier to understand the quality control meeting, because basically what the quality control meeting does is to brainstorm ways to straighten the above system.
